Department Manager - Raffles City

About the role

H&M Group is looking for a Department Manager for its Raffles City store in Singapore. The role leads a passionate team and sets the tone for a welcoming, inspiring store that delivers excellent customer experiences and results. It is a full-time position of 44 hours per week.

Key responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge and an engaging store experience
• Analyse sales data and work with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to meet service and presentation standards
• Support recruitment and ensure effective onboarding and training of new team members
• Nurture future talent and contribute to team development plans
• Oversee daily store operations, keeping them efficient and aligned with brand standards
• Act as a brand ambassador and step into the role of Store Manager when required

Required profile

• Good knowledge of store operations and standards from previous retail experience, preferably in fashion
• Customer-focused, with a genuine interest in the products offered
• Eager to learn, open to feedback and seeking development opportunities
• Excellent communication, clear and empathetic with customers and team members
• Adaptable and flexible, comfortable working varied hours including evenings, weekends and holidays
• Proven ability to organise and motivate teams in fast-paced environments
• Understanding of key retail KPIs and how to use them to drive performance

What we offer

• A 25% staff discount across all H&M Group brands, in-store and online
• Inclusion in the H&M Incentive Program (HIP)
• Development opportunities