Regional Services Partner

About the role

Elastic, the Search AI Company, is hiring a Regional Services Partner (RSP) in Singapore. The RSP is a proven services seller and trusted advisor who accelerates customers' time to business value through Elastic's professional services and enablement. Reporting to the Regional Services Director (APJ), the RSP owns services bookings, pipeline and forecast accuracy in the territory, and partners with Sales, Account, Customer Success and Delivery teams. The role suits people aiming to grow into leadership positions such as Regional Services Leader or Director.

Key responsibilities

• Own the territory's bookings target, build and progress pipeline, forecast accurately and on time, and deliver year-over-year growth.
• Partner with account teams and customers to discover needs, ideate services solutions and develop Statements of Work (SOWs); own the services bid and negotiation alongside Account Executives.
• Structure engagements as Fixed Price, outcome-based or Time & Materials, working with Delivery to scope accurately, assess risk and protect margin.
• Engage early in the opportunity lifecycle and with executives (C-level to C-level minus 2) using a consultative approach, even when initial access is limited to IT stakeholders.
• Act as a trusted advisor, create Elastic advocates and feed insights back into the wider sales organisation.
• Work with Delivery Managers and Practice Leads from pre-sales to launch, and provide leadership and governance over a portfolio of regional engagements.
• Develop a services territory plan and an account plan for each priority customer, and support account success plans with a services point of view.
• Build co-sell relationships with Sales, Customer Success and Alliances and Partner organisations, and contribute to practice development by sharing best practices, refining offerings and mentoring peers.

Required profile

• 10+ years of consultative sales experience with a consistent record of exceeding quota.
• 5+ years selling and/or delivering professional services for a strategic consulting firm, large-scale system integrator or professional services unit within a software company.
• Experience selling in APJ, ideally across several markets (ASEAN, Hong Kong, Korea, Taiwan), with knowledge of local buying and procurement practices.
• Experience growing accounts with large and complex pursuits ($M+).
• Bachelor's degree in Business, Computer Science, Economics or equivalent experience or certification.

Required skills

• Structuring and scoping Fixed Price or outcome-based engagements, including risk assessment and margin discipline.
• Creating strong responses to RFIs and RFPs.
• Managing multiple customer engagements across a multi-country territory.
• Commercial and governance acumen, with experience overseeing delivery portfolios and driving customer adoption.
• Strong communication and presentation skills with C-level audiences.
• Technical fluency in search, observability or security platforms to scope work credibly with delivery teams.

What we offer

• Competitive pay based on performance, not previous salary.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles, and generous vacation days.
• Matching of up to $2000 (or local currency equivalent) for financial donations and service, and up to 40 hours per year for volunteering.
• Minimum of 16 weeks of parental leave.