Department Manager - Raffles City

About the role

& OTHER STORIES is looking for a Department Manager for its store at Raffles City Shopping Center. The role leads a team of Sales Advisors, sets the tone for a welcoming and inspiring store environment and focuses on service and operational excellence. It is a full-time position with a contract of 44 hours per week.

Key responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge and an engaging store experience.
• Analyse sales data and work with the Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure effective onboarding and training of new team members.
• Identify and nurture future talent and contribute to team development plans.
• Oversee daily store operations, keeping them efficient and aligned with brand standards.
• Act as a brand ambassador and step into the role of Store Manager when required.

Required profile

• Previous retail experience, preferably in a fashion environment, with good knowledge of store operations and standards.
• Customer-focused, with a genuine interest in the products offered.
• Eager to learn, open to feedback and seeking personal and professional development.
• Excellent communication, clear and empathetic with customers and team members.
• Adaptable and flexible, comfortable working varied hours including evenings, weekends and holidays.
• Proven ability to organise and motivate teams in fast-paced environments.
• Understanding of key retail KPIs and how to use them to drive performance.

What we offer

• A 25% staff discount across all H&M Group brands, in-store and online.
• Inclusion in the H&M Incentive Program (HIP).
• Development opportunities.