Full-Time Sales Advisor - COS ION Orchard

About the role

COS is hiring a full-time Sales Advisor for its ION Orchard store. As the friendly face of the brand, you welcome customers and give them high-level service from the moment you start talking to them, right through to the cash desk, fitting rooms and shop floor. The role is part of a team that creates welcoming experiences and showcases the brand.

Key responsibilities

• Greet customers and guide them through their shopping journey with warm, proactive service
• Assist at the cash desk, fitting rooms and throughout the shop floor
• Process deliveries and replenish stock
• Merchandise the latest garments on the shop floor

Required profile

• Customer-focused, with a genuine interest in understanding customers and matching their expectations
• Proactive and curious, seeking ways to improve everyday processes
• Honest, genuine, communicative, positive and open-minded
• Interested in fashion and trends, willing to learn and adapt, and collaborative and inclusive
• Previous customer service experience and familiarity with fabrics are nice to have but not mandatory

What we offer

• Full-time position with a 44-hour-per-week contract
• 25% staff discount on all H&M Group brands in stores and online
• Inclusion in the H&M Incentive Program (HIP)
• Monthly bonus based on meeting sales targets
• Clothing allowance
• Annual leave and birthday leave
• Development opportunities