Lead, Account Management - Group Insurance

About the role

Great Eastern is hiring a Lead, Account Management for its Sales & Marketing function within the Group Insurance business. The role leads a team of Account Managers responsible for portfolio management, renewal retention, client servicing and intermediary engagement. It is accountable for portfolio growth, profitability, service excellence and operational effectiveness, with strong stakeholder management and alignment to business objectives.

Key responsibilities

• Lead, coach and develop a team of Account Managers to meet business, retention, service and profitability targets
• Provide technical guidance on Group Insurance products, renewal strategy and account management practices
• Mentor team members, conduct performance reviews, give constructive feedback and run development plans
• Oversee portfolio management to ensure service standards, turnaround times and business objectives are met
• Serve as escalation point for complex client, intermediary and operational issues
• Monitor team performance, identify gaps and opportunities and drive process improvements
• Ensure consistency in renewal strategy, client servicing and stakeholder engagement across the team
• Partner with Underwriting, Claims, Operations, Finance and Compliance, and support management on strategic initiatives and transformation projects
• Promote risk awareness and ensure compliance with regulatory requirements, company policies and governance standards

Required profile

• Degree or relevant industry qualifications
• 5-8 years of experience in Group Insurance, Employee Benefits or Account Management
• Leadership potential through mentoring, guiding team members or leading projects
• Strong stakeholder management, influencing and relationship-building skills
• Customer-focused, proactive, results-driven, adaptable and resilient, able to work independently in a fast-paced environment
• Sound judgment and decision-making in client, intermediary and operational matters

The role is based at the SG-GE Centre. Great Eastern does not accept unsolicited agency resumes.