Manager, Claims Value Proposition & Engagement, Asia

About the role

QBE Asia is looking for a Manager, Claims Value Proposition & Engagement, based in Malaysia or Singapore, on a hybrid and full-time basis. The role makes claims visible, valued and commercially relevant to customers, brokers and the business, turning claims capabilities, insights and achievements into compelling engagement that supports growth, retention and market differentiation.

Key responsibilities

• Claims value proposition: develop and maintain the value proposition, service pledges and capability materials, and keep them up to date with success stories and outcomes
• Customer and partner engagement: build client engagement plans and packs, use claims insights and risk intelligence to strengthen engagement, and turn customer feedback into service improvements
• Partner analytics: work with Data & Analytics teams to maintain external-facing partner analytics and deliver quarterly claims communications
• Claims advocacy: run a success story library, promote achievements and milestones, and create narratives that let stakeholders advocate for Claims
• Thought leadership: publish materials such as LinkedIn posts, coordinate awards, conferences and industry events, and keep Claims Connect current with training and best-practice resources

Required profile

• Tertiary degree or equivalent combination of education and work experience
• Broad experience in commercial insurance claims across product lines
• Senior-level experience in a multi-national insurance environment
• Regular contact with brokers and external customers, and experience working with underwriters, business development and other functions
• Working knowledge of the insurance process from application to claims resolution and experience with distribution channels

What we offer

• Flex and hybrid working, including a work-from-home policy
• Paternity leave matching maternity leave, family care leave and study leave
• Well-being programs, pensions and medical benefits
• Online learning via LinkedIn Learning and an internal appreciation program