Manager, Key Accounts

About the role

The Manager, Key Accounts position sits within Keppel Data Centre's Commercial organization and is a customer-facing role focused on managing the most important accounts to maintain and grow the business globally. The manager works with commercial leaders to build and deepen engagement with influencers and decision-makers for data centre and infrastructure capacity.

Key responsibilities

• Lead strategic relationships: own and grow relationships with key regional and global stakeholders, drive revenue growth and long-term partnerships, and conduct quarterly business reviews to uncover new opportunities and align on priorities.
• Serve as a trusted customer advocate, delivering an exceptional experience and value.
• Mobilize and lead cross-functional teams, including Technical Solutions, Marketing and Operations, and engage Keppel leadership and external partners to solve complex challenges.
• Develop and help execute comprehensive account plans aligned with global objectives, based on deep understanding of customer business models, market dynamics and organizational priorities.
• Identify customer challenges and design tailored solutions using Keppel's Data Centre offerings, and collaborate on technically robust and commercially compelling proposals.
• Support negotiations and renewals to protect revenue and maximize growth, and manage the sales pipeline by forecasting, prioritizing and mitigating risks.

Required profile

• 5+ years of experience in high-tech selling and/or pre-sales technical support, with the ability to learn quickly.
• Proven track record of delivering results with strategic accounts, showing ownership and accountability.
• Bachelor's degree preferred.

Required skills

• Strong communication skills.
• Strong collaboration skills.