Sales Advisor

About the role

Samsonite, a global travel luggage and accessories brand, is hiring a Sales Advisor. The role centres on providing professional customer service, recommending products and helping customers meet sales targets while keeping the counter tidy and well stocked.

Key responsibilities

• Provide excellent, professional customer service and engage customers to understand their needs, recommending suitable products.
• Build product knowledge and communicate features, benefits and promotions clearly.
• Work towards individual and counter sales targets and other performance indicators.
• Build positive customer relationships to encourage repeat purchases and loyalty.
• Replenish merchandise and display products according to the company's visual merchandising guidelines.
• Assist with receiving, checking, transferring and organising stock, conduct stock counts and keep inventory records accurate.
• Maintain the cleanliness and presentation of the counter.
• Support new product launches, promotions and other in-counter initiatives.
• Handle customer enquiries, feedback and basic after-sales matters, escalating issues when needed.
• Comply with company policies, work with the In Charge and team, and perform other duties assigned.

Required profile

• Minimum GCE 'N'/'O' Level, NITEC/Higher NITEC or equivalent.
• Retail, sales or customer service experience preferred.
• Customer-oriented, with good interpersonal and communication skills.
• Sales-driven, positive attitude and willingness to achieve targets.
• Able to work in a fast-paced retail environment and on retail shifts, including weekends and public holidays.

Required skills

• Basic computer and point-of-sale (POS) system knowledge is an advantage.