Strategic Account Executive - Southeast Asia

About the role

Twilio is hiring a Strategic Account Executive to report to the Senior Manager, Strategic Account. The role manages relationships with some of the company's largest current communications platform customers who use its messaging, voice and email services, with a focus on South East Asia or South Asia enterprises. It drives analytical, consultative sales cycles (upsell and cross-sell) with large, global, compliance-heavy businesses, and requires close partnership with product, finance, support and operations teams. The position is remote, based in Singapore, with about 30% travel.

Key responsibilities

• Manage and expand key customer accounts, including high-growth technology, retail, eCommerce, insurance and fintech companies.
• Develop and execute account strategy to deliver strong revenue, gross margin and gross profit results.
• Partner with other Twilio teams to identify new revenue opportunities within the account portfolio.
• Serve on a cross-functional account team with product, finance, support and services representatives.
• Run a disciplined forecast, achieve goals and present guidance to executive management.
• Run highly consultative sales cycles with deep discovery and advocacy for the customer's point of view.

Required profile

• More than 5 years of combined experience in major account or strategic sales, managing quantitative, analytical products and solutions.
• Experience supporting South East Asia or South Asia territories; proven track record growing revenue and gross profit for large-scale enterprise customers in Asia.
• Bachelor's degree or equivalent years of experience.
• Comfortable working with business and highly technical leaders and building partnerships.

Required skills

• Analytical account development strategy using data to find opportunities and prove value.
• Track record of managing business forecasts and financial models with MEDDPICC.
• Accountable for relationship management, cross-sells, upsells and solutions consulting.
• Excellent verbal and written communication skills.
• Desirable: CDP and CPaaS experience, SaaS/CPaaS/CDP sales to technical and business audiences, and experience managing high-tech South East Asia enterprises.

What we offer

• Competitive pay and generous time off.
• Parental and wellness leave, healthcare and a retirement savings program.
• Benefits vary by location.