Strategic Account Manager (Payments, Mandarin Speaking)

About the role

Thredd, a certified payments partner for fintechs, digital banks and embedded finance providers, is looking for an experienced, Mandarin-speaking Senior Account Manager / Strategic Account Manager with a strong background in payments. You will work with key clients across APAC, helping them succeed while growing the business and shaping the future of payments. The role is based in the Singapore office, two days per week.

Key responsibilities

• Own and grow a portfolio of strategic clients across APAC, building trusted relationships with key stakeholders and senior decision makers.
• Develop strategic account plans to understand client objectives, identify growth opportunities and strengthen long-term partnerships.
• Drive commercial growth through cross-selling, upselling and expanding existing client relationships.
• Lead regular client business reviews, analysing performance metrics and trends to deliver value.
• Manage contract renewals, pricing discussions and commercial negotiations to maximise revenue and client retention.
• Collaborate with Product, Technology, Operations and Implementation teams to deliver solutions and resolve complex client challenges.
• Represent the client internally, advocating for their needs and influencing product development and roadmap priorities.
• Use payments industry knowledge to anticipate client needs, identify risks and recommend growth opportunities.
• Monitor transaction volumes, account performance and market trends, and proactively manage client expectations and sensitive issues.

Required profile

• Proven account management experience in payments or fintech, with a strong understanding of payment processing; issuer processing experience is highly desirable.
• Business-level fluency in Mandarin and English, with excellent written and verbal communication.
• A track record of building and maintaining strategic client relationships.
• Experience driving revenue growth, cross-selling and upselling, and managing contract negotiations.
• Strong analytical and problem-solving skills, and confidence in managing challenging conversations and influencing stakeholders.
• Ability to work cross-functionally in a fast-paced environment.