Account Solution Engineer - SMB Market, Singapore

About the role

Salesforce is hiring an Account Solution Engineer in Singapore to serve small and medium businesses (ESMB) across a range of industries. The role partners with clients and works with internal teams to agree on multi-product technology solutions across Salesforce product lines, acting as a trusted advisor and trusted advisor for digital transformation.

Key responsibilities

• Run discovery sessions and workshops in English to understand ESMB clients' challenges and goals
• Define business problems, propose innovative solutions and recommend practical next steps
• Communicate and evaluate solution options, helping clients build decision frameworks and governance processes
• Deliver product demonstrations and rapid prototypes to show connected experiences
• Build and present customised Salesforce solutions to multiple customer personas
• Explain the customer's architecture as it relates to Salesforce solutions
• Lead cross-functional solution guides and align them to the opportunity strategy
• Take part in product, sales and procedural training and certifications
• Travel as needed according to territory and region

Required profile

• Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent; experience is evaluated on core competencies
• At least 2 years of professional experience
• Fluency in English is mandatory
• Ability to work in teams and solve technical problems in varied environments

Required skills

• Knowledge of related applications, relational databases and web technologies
• Solid oral, written, presentation, collaboration and interpersonal communication skills
• Nice to have: Salesforce certifications, previous solution/sales engineer experience at a CRM company, basic HTML and web-based programming