Customer Business Director - Power & Controls

About the role

Collins Aerospace, part of RTX, the world's largest aerospace and defence company, is hiring a Customer Business Director (CBD) for its Power & Controls business unit in Singapore. This is an onsite role focused on building strong relationships with key personnel across the assigned customer base and developing an understanding of key stakeholders. The CBD owns the commercial after-market sales customer interface and works closely with the Customer Excellence & Strategy (CES) Account Executive team, Airline Support Managers and Field Service Managers.

Key responsibilities

• Build relationships with key personnel at all levels of the assigned customer base and understand their requirements, market and business plans.
• Develop new business opportunities, manage risk and ensure high service levels and customer satisfaction.
• Recommend support for repair, spares and inventory forecasting and planning, and advise on corporate strategy initiatives.
• Coordinate with Airline Support Managers and Field Service Managers to develop new business opportunities and raise known technical issues, and follow up on progress.
• Facilitate resolution of customer satisfaction issues using Customer Service groups and product line programme management.
• Maintain executive briefing and strategy documents for assigned customers.
• Secure long-term spare parts or component MRO agreements, provision sales and modification and upgrade programme sales.
• Interact with senior-level customer personnel and manage commercial relationships on behalf of Power & Controls.

Required profile

• University degree or above, or an advanced degree in a related field with a minimum of 7 years of relevant experience.
• Minimum of 10 years of relevant work experience, or an advanced degree with 7 years of experience.
• Prior aerospace industry experience.
• Experience in aftermarket sales, business development, customer programme management or sales; CRM experience preferred.

Preferred qualifications

• MBA in sales, marketing or finance.