Customer Business Director - Power & Controls

About the role

Collins Aerospace, part of RTX, the world's largest aerospace and defense company, is looking for a Power & Controls Customer Business Director (CBD) based in Singapore. This is a strategic role focused on building strong relationships with key personnel across the assigned customer base and developing an understanding of key stakeholders. The CBD owns the commercial aftermarket sales customer interface for Collins Aerospace Power & Controls.

Key responsibilities

• Build relationships with key personnel at all levels of the assigned customer base and understand their requirements, market and business plans.
• Work closely with the Customer Excellence & Strategy (CES) Account Executive team, Airline Support Managers (ASM) and Field Service Managers (FSM) to coordinate enterprise-level efforts, develop new business opportunities, manage risk and ensure high service levels and customer satisfaction.
• Advise on repair, spares and inventory forecast planning and corporate strategy initiatives for Power & Controls.
• Coordinate with ASMs and FSMs to develop new business opportunities and raise known technical issues, and follow up on progress.
• Facilitate resolution of customer satisfaction issues using Customer Service groups and product line program management.
• Support maintenance of executive briefing and strategy documents for assigned customers.
• Secure long-term spare parts or component MRO agreements, provision sales and Modification & Upgrade program sales.
• Manage commercial relationships with senior-level customer personnel for existing and future programs.

Required profile

• University degree or above, or an advanced degree in a related field with a minimum of 7 years of relevant experience.
• Minimum of 10 years of relevant work experience, or an advanced degree with 7 years of experience.
• Prior aerospace industry experience.
• Relevant experience in aftermarket sales, business development, customer program management or sales; CRM experience preferred.

The employer states that all qualified applications will be considered without regard to ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability or veteran status.