Director, Solution Consulting, Asia

About the role

Genesys builds AI-powered experience orchestration platforms used by more than 8,000 organizations in over 100 countries. As Director of Solutions Consulting for Asia, you will lead and empower a high-performing team of Solution Consultants, providing strategic and technical leadership and setting a clear vision aligned with growth objectives. You will partner closely with Sales Leadership and cross-functional teams across APAC.

Key responsibilities

• Lead, coach and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning and customer obsession.
• Partner with Sales and regional leadership to define and execute go-to-market strategies aligned with business priorities.
• Act as trusted advisors, guiding the team through consultative engagement, solution design and value-based storytelling.
• Help the team design tailored, data-driven solutions that address specific customer business challenges.
• Strengthen relationships with key customers, partners and the technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events and conferences.
• Optimise processes, tools and best practices to improve team efficiency and alignment with global standards.
• Work with Product Management and Engineering to share data-driven insights on customer needs, market trends and product evolution.
• Monitor and report team performance metrics, sales enablement outcomes and business impact to executive leadership.
• Keep the team ahead of market trends and emerging technologies.

Required profile

• Bachelor's degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience and Digital domains.
• Exceptional communication and data-driven storytelling skills.
• Strategic thinker with strong problem-solving and innovation mindset.
• Collaborative across Sales, Customer Success, Product and Engineering.
• Results-oriented, with a focus on measurable impact.
• Legally permitted to work in the country advertised; no agency resumes accepted.

Required skills

• Proficiency in relevant enterprise software and tools.
• Technical expertise in AI, CCaaS and customer experience domains.