Floor Manager - ION Flagship Store

About the role

COS is hiring a Floor Manager for its ION Flagship Store in Singapore. The role builds great customer experiences that lift store sales while delivering an inspiring and welcoming atmosphere, supported by a dedicated team. It is a full-time position.

Key responsibilities

• Deliver a high level of service through styling advice, product knowledge and store experience
• Analyse selling information and work with the store manager to maximise department sales performance
• Lead a team of sales assistants to excellent service standards
• Support recruitment and ensure induction and training of new starters
• Help identify future talent and build development plans for team members
• Oversee store operations and act as a brand ambassador
• Step into the role of Store Manager in their absence

Required profile

• Prior retail or customer-facing experience
• Ability to take independent initiative and adapt to changing circumstances
• Enjoys creating a positive work environment, leading a team and developing others
• Keeps up with trends, customer needs and competitor activity and proposes improvements
• Clear communicator, respectful and able to prioritise under pressure

What we offer

• 25% staff discount across all H&M Group brands in stores and online
• Inclusion in the H&M Incentive Program (HIP)
• Monthly bonus of up to 15% tied to sales achievements
• Annual leave and medical leave
• Development opportunities