Senior Account Representative, Small & Medium Business

About the role

PayPal's SMB team supports small businesses competing on a bigger stage. As an account manager, you will own the end-to-end commercial relationship for a portfolio of SMB merchants, proactively deepening relationships, expanding product adoption and solving merchant needs to protect and grow transaction margin. It suits someone who wants real ownership, from spotting the next growth opportunity to working through problems with no playbook.

Key responsibilities

• Acquire, manage and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend the best solutions.
• Influence through defined processes and procedures.
• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.

Required profile

• 3+ years of relevant experience.
• Bachelor's degree, or an equivalent combination of education and experience.
• Preferred: experience with e-commerce and retail merchants; multi-language welcome (Arabic, Hindi, Mandarin or Vietnamese).
• Preferred: understanding and use of AI in a corporate environment, stakeholder management with customers and internal stakeholders, and a hunter and growth mindset.

What we offer

• A balanced hybrid model: 3 days in the office and 2 days at the office or home.
• Paid time off and healthcare coverage for you and your family.
• Choice-based programmes supporting physical, emotional and financial wellbeing.