Senior Sales Associate

About the role

The Senior Sales Associate contributes to achieving store goals in sales, productivity and service at a Coach outlet in Singapore. The role uses Coach selling skills and Coach Service training, and involves meeting personal sales and productivity targets while representing the brand and exceeding customer expectations.

Key responsibilities

• Understand how individual productivity affects the store and behave as a brand ambassador
• Apply sales behaviours from company training, including omni-channel sales and virtual selling services
• Maintain high energy on the sales floor, work with several customers at once and anticipate their needs
• Deliver service according to Coach Experience standards and achieve sales goals
• Take part in team efforts, champion company initiatives and support management decisions
• Engage customers in signing up to brand marketing and clienteling communications to drive repeat purchases and loyalty
• Earn interest in live-stream shopping, product introductions and short videos with the social selling team

Required profile

• Previous management experience in a luxury retail service environment is preferable; a mix of education and experience will be considered
• Current knowledge of fashion trends and competition
• Effective oral and written communication with customers and team, and ability to move around the sales floor and lift moderate stock
• Flexible schedule, including nights, weekends, peak season and public holidays
• Strong English (for EU applicants)

Required skills

• POS operation and basic computer proficiency (iPad/laptop, mobile POS)
• Walkie-talkie use and reading price and release sheets
• Social media awareness and understanding of platform trends