Strategic Account Manager - Fintech & Crypto

About the role

Advance.AI, an AI company providing digital transformation, fraud prevention and process automation solutions, is looking for a relationship-driven Strategic Account Manager to join its regional commercial team in Singapore. This is a senior individual contributor role managing and growing a portfolio of high-value enterprise accounts in the fintech, crypto and digital banking ecosystem of Southeast Asia. The role protects, expands and deepens relationships within an established book of business, keeping clients growing their use of the KYC, KYB, AML and fraud prevention platform.

Key responsibilities

• Build and maintain trusted relationships with C-suite and senior stakeholders, including Heads of Compliance, Risk and Technology.
• Own the full account lifecycle: renewals, upsell, cross-sell and expansion, with accountability for net revenue retention.
• Conduct regular business reviews with clients to align solutions with their compliance and operational needs.
• Pursue expansion opportunities within existing accounts, including new product modules and use cases.
• Act as the internal voice of the customer, feeding client feedback to Product, Compliance and Operations.
• Partner with internal teams to deliver tailored solutions meeting client regulatory and technical requirements.
• Monitor industry trends, regulatory developments and competitor activity to advise leadership.

Required profile

• At least 6 years of experience in account management, enterprise sales or client relationship management in financial services, fintech or technology.
• Proven track record of personally managing and growing large enterprise accounts, with individually attributable retention, upsell and cross-sell; team-managed accounts alone do not qualify.
• Proficiency in Mandarin, as clients' primary business language is Mandarin.
• Familiarity with how technology-driven financial services companies operate, and preferably prior engagement with them at a senior commercial level.
• Comfortable holding peer-level conversations with C-suite executives and senior functional leaders at large regulated financial institutions.
• High degree of commercial integrity and discretion in handling sensitive, high-value client relationships.

Required skills

• Familiarity with KYC, AML, identity verification or compliance technology is an advantage.
• Adjacent fintech or regulated financial services background with strong learning agility will be considered.